We have booked the package „Sumatra Highlights“. Is it possible to extend our stay for 1 or 2 nights at certain spots on a spontaneous basis?
No, unfortunately this is not possible because all your room [...]
Is it possible to have vegetarian/vegan food included in the package? Is it hard to find vegetarian/vegan food in Bukit Lawang, Tangkahan, Pulau Weh or Lake Toba whenever the food is not included?
Vegetarian/vegan food is possible. Just let our team know on [...]
Could you also book our flights?
No, we’re sorry but we don’t book flights but on our [...]
Which deposit do we have to pay? And what is your cancellation policy regarding COVID-19 and future travel warnings?
The deposit to secure your booking depends on the total [...]
You’ve sent me two documents with terms and conditions, one for Sumatra EcoTravel Bukit Lawang and another for Sumatra EcoTravel. What’s the relation between the two and what relations do I have with both regarding my trip?
We are one EcoTravel family working together in a partnership [...]
Is it possible to pay the total in advance?
To secure your booking we usually require a 20% - [...]
What about the final payment? How will it have to be made?
The remaining payment is due after your arrival in Bukit [...]
How can I make sure to travel eco-friendly?
Try to leave as little behind as possible. Anything you [...]
What about the risk of jungle trekking? What about insurance for trekking and transport?
Our team in Bukit Lawang has been into guiding for [...]
Could you recommend the best month to travel to Bukit Lawang?
There is no real 'season' to visit Bukit Lawang. The [...]