Contact
Welcome To The Jungle!
We love to welcome you to the jungle but EcoTravel is a small family business in high demand. We will do our best to respond as quickly as possible and answer your questions or take your bookings – but please allow up to 3 working days for our reply.
For the safety of our guests we are working with a regular team on a steady basis. All team members are locals from this region, our guides are certified by the local ITGA-HPI and have excellent knowledge of plants and animals in the rainforest.
EcoTravel tours are limited in size and number due to environmental issues. Unlike other providers in Bukit Lawang, our selected Sumatra tours and sustainable jungle treks focus on quality and safety rather than quantity. So please contact us well in advance of your arrival.
For a booking inquiry, please fill in the form below. To simplify the process, please be aware of the following:
- We offer selected tour packages for small groups of up to 8 EcoTravel guests, but no private tours!
- EcoTravel’s popular jungle treks and accommodation in Bukit Lawang cannot be booked separately. We only offer the Sumatra tours for travellers of all fitness levels listed on our website.
- All tour packages start on fixed days of the week and include orangutan trekking in Gunung Leiser National Park. If you wish to add nights and add or change tours, of course this is possible – depending on availability!
- Prices as published on our website are based on a minimum of 2 persons, group prices are usually lower. Single travellers will be charged on a basis of 2 people. Information for single travellers or families with children under FAQ.
- All our selected EcoTravel packages as well as detailed descriptions of our treks/tours/rooms & prices can be found on our website. Please fill in the form with your travel dates, the number of travellers, your chosen package and your preferred room. We will then check our availability and make every effort to respond as quickly as possible.
Before starting your jungle adventure, please read this useful information:
We really recommend arriving in Bukit Lawang no later than 18:00 pm! Between 16:00 pm and 19:00 pm there will be a meeting with your guide team in our EcoTravel Cottages for some important information and an introduction to your jungle trek or to your day tour around Bukit Lawang starting the following morning. During our special “Meet & Relax Happy Hour” you will meet other EcoTravel guests and our team will answer all your questions. This social gathering, a nice warm up for the next day, is not to be missed!
We are pleased to organize hotel transfer (3 hours) from/to any hotel of your choice in Medan. If direct airport transfer (4,5 hours) is required please note that your flight should arrive at Medan airport before 15:00 pm. If you require return transfer from Bukit Lawang to KNO airport, your flight should depart after 14:00 pm. However, if you’d like to make the way to/from Bukit Lawang your own, that’s also fine. Please just make sure to arrive in Bukit Lawang on time.
In Bukit Lawang there are no ATM machines! Please make sure you have enough cash with you! However, there is an ATM machine in the nearby village of Gotong Royong. Unfortunately, it does not always work, so you should not rely on it. As an exclusive service to our guests we also change Euros and offer credit card payment (Mastercard and Visa / 3% charge) in our office.
We are happy to provide vegetarian, vegan or non-allergic meals on jungle treks if required.
For even more information you’ll find a summary of our most frequently asked questions (FAQ).
Looking forward to welcoming you to Sumatra soon!
Best wishes from the jungle,
your EcoTravel Team